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Modern care for your pets. Any time, anywhere.
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What do we offer?
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FAQ
What if I am not able to attend an appointment I have booked?
Parents can cancel bookings for free within free cancellation period set by each pet care professional. The fee cancellation period is specified on the confirmation receipt.
What happens if the vet/professional cancels an appointment?
Professionals are people like us all. They may face situations prevents them to fulfil their work-schedule, sometimes with a short notice. You will get an email notification as early as possible to reschedule at your convenience. We will refund you in full the amount paid. You will have to pay the fee for the next appointment. We are working to enable automatic transfer of amount paid to the new booking. It will be announced as soon as implemented.
What if I book a specific veterinarian service and then I get a different one?
The vet specifies all services provided in the Health report/Consultation advice, which you get after medical service is provided. If the services you’ve received are of a higher amount than the booked one you have to pay the difference to the clinic. If those are of a lesser amount you will get a refund for the difference.
How much does it cost pet-parents to use the platform parents?
Platform usage is for free if within the free storage limits. You pay the service to be provided by the professional. If your free storage space is not enough to store all your records you may expand subject to a monthly fee.
What our clients say
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