1. WHO WE ARE
Happy Pet Net is a digital platform owned by „Всичко за здравето“ ООД, EIK 206447992, entered in the Commercial Register at the Registry Agency, with its registered seat in Sofia, Lozenets district, and its registered address at ул. Червена стена“ 8 ап.4, Sofia 1421, email: contact@happypetnet.com. “HAPPY PET NET” is also a trade mark registered with the Patent Office of the Republic of Bulgaria.
2. About HAPPY PET NET
HAPPY PET NET is a cloud platform which enables pet owners to have an online consultation with a vet or to book an appointment for services with professionals offering pet care Through THE PLATFORM you can also store data about your pets, as well as data about the services you use through THE PLATFORM. All from your mobile phone. Our mission is to help you provide the care our furry friends need at exactly the right time and to improve their well-being.
3. DEFINITIONS
For the sake of clarity in using the functionalities of THE PLATFORM, the following definitions apply:
“HAPPY PET NET” DIGITAL PLATFORM means the provision of intermediary services in an electronic environment between pet owners, on the one hand, and professionals offering pet care, on the other.
“PET” means an animal (mammals, birds, amphibians, reptiles, fish, molluscs, crustaceans, other vertebrate and invertebrate animals) kept by a human owner for commercial or non-commercial purposes and for which that person is responsible as owner or sitter.
“VET” means a person who holds a degree in veterinary medicine from a higher education institution in the Republic of Bulgaria or another Member State of the European Union, entered in the register of the relevant Bulgarian Regional Food Safety Directorate and a member of the Bulgarian Veterinary Union.
“VETERINARY SERVICE” means an on-site examination, preventive care, clinical diagnosis and treatment of animal diseases at a veterinary establishment through the personal actions of the relevant professional. The service does NOT include diagnostics using specialised equipment (scanners, ultrasound machines and the like), medical materials and consumables, medicines and preparations, which will be calculated separately on site and paid for by you. Where you attend in person for a booked and prepaid appointment, the start of the examination may be delayed because of ongoing urgent cases.
“ONLINE CONSULTATION” means visual or audio contact, established through the functionalities of THE PLATFORM, with a vet for the purpose of discussing circumstances relating to a pet's behaviour and condition, without any diagnosis, treatment or preventive care of diseases being carried out.
“BOOKING AN APPOINTMENT” means registering, within the schedule of a vet/clinic published on THE PLATFORM, for appointment slots available for booking, for the purpose of receiving a veterinary service on site at a veterinary establishment; following a valid request and prepayment, a confirmation of the booked appointment is received at the email address given by the person making the request, and that confirmation is non-transferable.
“ANIMAL CARE PROFESSIONALS” means persons who provide hotel care services for animals; groomers (pet hairdressers); sitters, dog walkers, psychologists, trainers, shelters and others, who do not provide a veterinary service.
“CONSULTATION REPORT” means a form containing information about the services provided through THE PLATFORM by a professional, which is completed by that professional after a requested and prepaid service has been concluded. This form may contain veterinary medical information, but it is NOT equivalent to a discharge summary, a treatment prescription or the like, and it must not be used by you for such a purpose. The purpose of the report is solely for the control and statistical purposes of THE PLATFORM.
4. GENERAL PROVISIONS
These Terms of Service for the use of THE PLATFORM constitute a legally binding agreement between you and „Всичко за здравето” ЕООД (together with its related parties, “we”,
“our” or “us”), governing your use of our services offered through our website happypetnet.com and/or mobile applications (if applicable), hereinafter referred to as “THE PLATFORM”.
YOU DECLARE AND AGREE THAT, BY REQUESTING SERVICES THROUGH THE PLATFORM, YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, WHETHER OR NOT YOU HAVE REGISTERED. IF YOU DO NOT AGREE WITH THESE TERMS OF SERVICE we advise you not to use THE PLATFORM.
These Terms of Service are in force from the date on which you first access or use the functionalities of THE PLATFORM, whichever occurs first. If you accept or agree to these Terms of Service on behalf of your employer or another legal entity, you declare and warrant that (i) you have the authority to bind that entity to these Terms of Service; (ii) you have read and understand these Terms of Service; and (iii) you agree to these Terms of Service on behalf of the party you represent. In that case, “you” and “your” will also refer and apply to your employer or that other legal entity. Any personal data that you provide to us or that we collect about you is governed by our Privacy Policy (“Privacy Policy”), which can be found at www.happypetnet.bg/privacy-policy/. You declare that, by using THE PLATFORM, you have familiarised yourself with the Privacy Policy. The Privacy Policy for personal information is incorporated by reference into these Terms of Service and together they form, and are hereinafter referred to as, this “Agreement.”
The services of professionals used through THE PLATFORM are PREPAID. Some of them require registration, as set out below. Every request for a service from a professional will involve payment for it through the payments module and will result in the LOSS OF YOUR RIGHT TO WITHDRAW from the service you have requested from that professional or veterinary establishment, except within the free cancellation period. In the event of a complete failure to deliver a service requested and prepaid by you, where this is not due to an act or omission on your part, you must submit a complaint in free text to the email address contact@happypetnet.com. Where the failure to deliver the service is the fault of the chosen professional
THE PLATFORM will refund the full prepaid amount within 14 working days, without owing you any additional amounts or compensation. The amount is refunded to the bank card from which the payment was made. It is your responsibility if you use other people's bank cards, whether they belong to members of your household or are company cards. THE PLATFORM is not liable for a lack of access to your refunded amount in the event of attachment orders or of the card being blocked by third parties, including the card-issuing bank, whatever the reasons for this.
The Confirmation of an appointment booked through the platform that you receive is NON-TRANSFERABLE, both in respect of the pet stated by you in the request and in respect of another owner.
The service you have requested is deemed delivered and performed at the moment the booked appointment expires and, for veterinary consultations, upon the sending of the Consultation report.
RESPONSIBILITY for the provision and the quality of the services you request lies with the professional you have chosen. THE PLATFORM only gives you access to review and choose professionals, the selection being your own personal choice, decision and responsibility. Choosing a professional and prepaying for the service will automatically result in an additional contract being concluded with that professional for the specific service and price. The professionals available through THE PLATFORM may be licensed, certified, educated, employed or experienced only in certain jurisdictions or specific fields. Information about their qualifications and professional experience and personal interests is given on their profile, which you should read carefully. THE PLATFORM is not responsible for such information and, if you have any doubt, we advise you not to request, prepay for or use the services. In all cases you should bear in mind that the provision of an online veterinary consultation is not considered an examination within the meaning of the law, and that the assessment of the condition and the recommendations given are not considered a veterinary diagnosis and treatment within the meaning of the Veterinary Activity Act.
Communication carried out with any professional through THE PLATFORM is confidential as between you and the relevant professional. Your right to rate the services provided by professionals with a profile on THE PLATFORM will arise only and solely in respect of a specific service used by you with a specific professional engaged through THE PLATFORM which has been concluded with a report from the professional. You undertake to refrain from comments based on racism, discrimination or hate speech, and from requesting, receiving or expecting payment or any benefit whatsoever from any person in return for expressing positive or negative comments. THE PLATFORM has contracts with the registered professionals and with the payment service provider, as well as with external providers of cloud services, communication services, geolocation, marketing and IT services. The use of their services constitutes ADDITIONAL contracts and the Terms of Service of those providers also apply to them, if applicable.
5. OUR SERVICES
Some of our services do not require registration on THE PLATFORM, while others do.
5.1. Without registering an account you may browse, search and select your professional, and have access to the blog section and the general pages, without being able to comment or publish.
5.2. All other services offered by THE PLATFORM require registration, and more specifically those for an online consultation with the selected professional or for booking an appointment.
6. COMPATIBILITY REQUIREMENTS. UPDATES
THE PLATFORM may at any time carry out updates and upgrades to the functionalities, including the introduction of new functionalities, which may involve interruption, delay or impeded access to the use of the services. This may happen in the time between your request for a service and the time of its provision. By logging in to THE PLATFORM, you agree to the installations and all subsequent updates and upgrades, if applicable.
7. PREPAID SERVICES
7.1. Online consultations and the booking of appointments with vets, veterinary practices and groomers are prepaid services which require the registration of an account for you and your pet. When deciding to request a service from the chosen professional and at the chosen time, you will need to press a selection button which redirects you to the payment module. After completing the payment and the confirmation that it has been made. You may cancel a paid service within the cancellation period stated by the professional. If you do not wish to use the service, whatever the reason, and you do not state this within the cancellation period, you will lose your right to withdraw from the requested service and the prepaid amount will be retained as compensation for a non-performed contract. If, through the fault of the chosen professional, you do not use the chosen service, the amount will be refunded to you within 14 working days to the bank card with which the payment was made, and you will need to notify THE PLATFORM immediately of the failure to provide the service at the email address contact@happypetnet.com. If you request several services at the same time (e.g. an online consultation and the booking of an appointment), these are charged separately and prepayment by you is a condition for receiving them.
7.2. To book a stay with a sitter or a dog walker service for your pet, payment of an administrative fee to the platform for the appointment booking service is required, while the sitter's/walker's service itself is paid in cash directly to them or in another way agreed between you.
7.2.1. The process for booking a sitter/dog walker service works as follows: When you book with a chosen professional for the first time, you must request an online consultation with them through the platform in order to clarify the details of the service, for which you pay the administrative fee If, during that conversation, the professional confirms the engagement you have requested, you must also pay an administrative fee to the platform for booking the appointment, by which you notify the professional that you are booking the service as agreed between you. Within 24 hours, the professional will confirm or decline the engagement. In the event of a refusal, we will return the administrative fee you have paid by the same means by which it was paid. The price of the service itself is paid in cash, or in another way agreed between you, to the professional.
7.3. When you attend the professional/veterinary establishment you have chosen, you may be asked to show the confirmation of the booked appointment or another document generated through the Platform.
7.4. Creating a profile and storing health data for your pet In order to enable professionals to prepare for the service you have requested, you need to create a profile for your pet. In this profile you may store photographs and documents with health data for them, up to 50 megabytes, free of charge. If you wish to store a larger volume of data, you will then be able to increase this limit by paying a subscription in accordance with the tariffs of THE PLATFORM in force at the time.
8. CREATING AN ACCOUNT
To create a personal account you provide a name and an email address, and enter a password for security. You may add other personal data if you wish. Please do not use nicknames, initials or stage names. By using THE PLATFORM, you agree to provide true, accurate, current and complete information requested in the registration process. You are the sole authorised user of your Account and are responsible for keeping the information in it current and correct. You are responsible for the security of the storage of your access details for THE PLATFORM. You bear full responsibility for all activities carried out following the use of your password or Account, even if they were not authorised by you. If you suspect that an unauthorised person may be using your password or Account, or you suspect any other breach of security, you agree to contact us immediately at contact@happypetnet.com.
If a legal entity registers on THE PLATFORM, the natural person who requests the account and completes the details will be a co-contracting party, and the “Account Owner” for the purposes of these Terms of Service will be the legal entity. The rights and obligations of an Account Owner will in this case apply to the person who registers the account. The Platform reserves the right to require from you an express power of attorney for this action of yours.
9. COMMUNICATION
Communication between you and the professionals, as well as reminders, emails and other mass communication between THE PLATFORM and you, will be carried out through an external communication services provider. You may be required to register in that external system and to agree to their Terms of Service. If you choose a chat channel for communication, it may be necessary to download and install a dedicated application such as WhatsApp. By providing your mobile telephone number and using THE PLATFORM, you agree to the use of your mobile telephone number for calls and text messages (including with an automatic dialling device and/or a pre-recorded voice message), in order to (i) make use of the services of THE PLATFORM, (ii) integrate calendars for booked appointments, (iii) provide you with information and reminders regarding your registration, requested services, changes and updates, suspensions or amendments to THE PLATFORM. These calls and messages may also include pop-up notifications and other reminders provided through THE PLATFORM. Happy Pet Net will not charge fees for these calls or texts, but standard message, data or other charges from your wireless network operator may apply.
10. PAYMENTS
Payment for services through THE PLATFORM is made through a third-party payment processing system (“PPS”),. You may be required to register with the PPS, to agree to the Terms of Service of the PPS, to provide your payment details to the PPS and to go through a verification process at the request of the PPS (“Payment Processing System Services Agreement”). THE PLATFORM may at any time replace the PPS provider or add a new one.
11. SERVICE PRICES
All prices and fees stated on THE PLATFORM are in Bulgarian leva or euro and are final, including the applicable taxes and charges in force at the time of the requested and paid service or subscription, as applicable. If you have purchased a subscription for services, the term of your subscription is stated in your account. The subscription requires the periodic payment of a subscription fee and will renew automatically, unless we terminate it for non-payment or another reason stated here, or unless you notify us personally of your decision to terminate it at contact@happypetnet.com. No amounts are refunded retrospectively or in part, even where your notice of non-renewal is given shortly after the start of the renewal.
12. GEOLOCATION
Indicating the professionals closest to you and directing you how to reach them is carried out through an external third-party geolocation system. You may be required to register, to activate certain functionalities on your telephone and/or to agree to their Terms of Service in order to use this service.
13. USER CONTENT
“User Content” is defined as any content, information and materials, which may be textual, audio or visual, that you provide, submit, upload, publish or otherwise make available to THE PLATFORM and other users. You alone are responsible for your User Content, and we act as a passive medium for the online publication and distribution of that content. By uploading such content you declare and agree that your User Content (i) will not be untrue, inaccurate, incomplete or misleading; (ii) will not infringe any copyright, patent, trade mark, trade secret or other proprietary right belonging to third parties, or rights of publicity, personality or privacy; (iii) will not breach any law, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, false advertising, anti-spam or personal privacy); (iv) will not be defamatory, libellous, unlawfully threatening or unlawfully harassing; (v) will not be obscene or contain pornography (including, but not limited to, child pornography) or be harmful to minors; (vi) will not contain any viruses, Trojan horses, electronic worms, time bombs, bots or other computer programs whose purpose is to damage, interfere harmfully with, covertly intercept or take control of any system, data or personal information; (vii) will not represent you as employed or directly engaged by, or connected with, Happy Pet Net, or claim that you are acting as a representative or agent of Happy Pet Net; and (viii) will not give rise to liability for Happy Pet Net or cause Happy Pet Net to lose (in whole or in part) THE PLATFORM through its internet service providers (ISPs) or other providers.
By providing User Content through THE PLATFORM, you hereby grant HAPPY PET NET a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence, with the right to sub-license, to use, access, view, copy, adapt, modify, distribute, license, sell, transfer, transmit, release, broadcast and otherwise use that User Content on, through or by means of THE PLATFORM. We claim no ownership rights in any such User Content and nothing in this Agreement will be deemed to limit any rights you may have to use any such User Content.
14. DECLARATIONS AND WARRANTIES OF THE USER
14.1. Legitimacy
You declare and warrant that: (i) you are 18 years of age or older, or are at least the age required by law in the jurisdiction in which you live and are able to enter into binding contracts, and (ii) you have the right, power and capacity to enter into this Agreement and to observe the Terms of Service of this Agreement, and that you will comply with them.
14.2. Due care
You declare and warrant that (i) you have read, understand and agree to be bound by these Terms of Service and the Privacy Policy for personal information in order to access and use THE PLATFORM, (ii) you will act professionally and responsibly in your interactions with other users, including our professionals, (iii) when using or accessing THE PLATFORM, you will act in accordance with any applicable law and (iiii) when you visit the professional you have chosen, or the veterinary establishment, you owe respect to the relevant professional and will refrain from acts that may constitute aggression or lead to damage to physical equipment.
14.3. Prohibited activities
You agree not to engage in any of the following prohibited activities,: (i) copying, distributing or disclosing any part of THE PLATFORM in any medium, except to the extent permitted by THE PLATFORM and these Terms of Service; (ii) using any automated system (other than any functionalities of THE PLATFORM), including, but not limited to, “robots”, “spiders”, “offline readers” and so on, in order to access THE PLATFORM; (iii) transmitting spam, chain letters, or other unsolicited electronic mail, or attempting phishing, pharming, pretexting, content scraping, content crawling, or data mining; (iv) attempting to interfere with, or to compromise the integrity or security of, the system, or to decode any transmissions to or from the servers on which THE PLATFORM runs; (v) breaching any local and international rules or laws; (vi) pursuing any unlawful purposes or persuading other persons to carry out or take part in any unlawful acts; (vii) uploading invalid data, viruses, worms or other software agents through THE PLATFORM; (viii) infringing or violating our intellectual property rights or the intellectual property rights of others; (ix) impersonating another person or otherwise misrepresenting your connection with a natural person or legal entity, by committing fraud, concealing or attempting to conceal your identity; (x) harassing, insulting, harming, abusing, defaming, mistreating, annoying, stalking, threatening, intimidating or otherwise infringing the legal rights (such as those of privacy and publicity) of any other users or visitors to THE PLATFORM or members of the staff of HAPPY PET NET; (xi) interfering with any activity that threatens the performance, security or proper functioning of THE PLATFORM; (xii) uploading or transmitting viruses or any other type of malicious code; (xiii) attempting to decode, decompile, disassemble or reverse engineer any part of the software or the algorithms used to provide THE PLATFORM; (xiv) circumventing the security features or measures that we may use in order to prevent or restrict access to THE PLATFORM, including, but not limited to, features that prevent or restrict the use or copying of any content or the imposition of restrictions on the use of THE PLATFORM or the content within them; (xv) attempting to access unauthorised Accounts or to collect or track the personal information of others; (xvi) using THE PLATFORM for any purpose or in any manner that infringes the rights of a third party; or (xvii) encouraging or enabling any person to carry out any of the acts listed above.
You hereby warrant and declare that you have no motivation, status or interest that Happy Pet Net might reasonably wish to know about in connection with THE PLATFORM, including, but not limited to, whether you are using, or will or intend to use, THE PLATFORM for any journalistic, investigative or unlawful purpose. You hereby warrant and declare that you will promptly disclose to Happy Pet Net in writing any such motivation, status or interest, whether existing before registration or arising during your use of THE PLATFORM.
15. TERMINATION AND SUSPENSION OF REGISTRATION.
15.1. Termination by users
Either party may terminate these Terms of Service at any time, unless otherwise agreed in writing. You may terminate and delete your Account at any time, either by using the functionalities of THE PLATFORM (if applicable) or by written notice to contact@happypetnet.com. Following termination, you will no longer have access to your Account and the information contained in it, including the data about your pet.
15.2. Termination by THE PLATFORM
HAPPY PET NET may terminate or restrict your right to use THE PLATFORM if you breach these Terms of Service, as well as in cases arising from a report which require an investigation of your actions on THE PLATFORM because of a breach of the conditions for its use or an infringement of the law; in all cases we will also notify you in writing at the email address you have given. This termination or restriction will take effect immediately upon the notice in question being sent to the email address you have given. It is your responsibility to check your email regularly, including for spam messages. If HAPPY PET NET terminates or restricts your right to use THE PLATFORM under this provision, you are prohibited from registering and creating a new Account in your own name, in a false or borrowed name, or in the name of any third party, even if you are acting on behalf of the third party.
Even after your right to use THE PLATFORM has been terminated or restricted, this Agreement will continue to apply to you. Happy Pet Net reserves the right to take legal action, including, but not limited to, bringing court or arbitration proceedings in accordance with these Terms of Service and the law.
15.3. Suspension of registration
Registration is suspended where you fail to perform in time any obligation of yours of any kind, the suspension being in force until the action expected of you is performed, but for no more than 1 (one) month from the effective suspension of your account, after which your account is deleted.
16. NO RESTORATION OF AN ACCOUNT.
Following termination under the preceding section, whether this is the result of your own wish or on the initiative of THE PLATFORM, we will delete all your data, including your User Content, in the ordinary course of business. Your data cannot be restored once your Account has been terminated or cancelled.
17. LINKS TO THIRD-PARTY WEBSITES
THE PLATFORM may contain links (such as hyperlinks) to third-party websites. These links may not be endorsed by Happy Pet Net, nor may any association with those websites, their content or their operators. These links (including, but not limited to, the external websites, as well as any advertisements displayed in connection with them) are provided as an information service, for reference and convenience only. Happy Pet Net does not control third-party websites and is not responsible for their (i) accessibility or correctness, or (ii) content, advertising, products or services. It is your responsibility to assess the content and the usefulness of the information obtained from other websites. You accept and agree that Happy Pet Net has not participated in the creation or development of third-party websites and disclaims all liability for third-party websites and cannot be held liable for claims arising from or connected with third-party websites. In addition, you acknowledge and agree that Happy Pet Net has no obligation to monitor, review or remove links to third-party websites, but reserves the right to restrict or remove links to third-party websites on THE PLATFORM at its sole discretion.
18. INTELLECTUAL PROPERTY
18.1. General provisions
All texts, graphics, editorial content, data, formatting, graphics, designs, HTML, look and feel, photographs, music, sounds, images, software, video clips, designs, trade marks, logos, fonts and other content (together referred to as “Proprietary Material”) that users see or read through THE PLATFORM is the property of Happy Pet Net, with the exception of User Content. The Proprietary Material is protected in all forms, media and technologies now known or to be developed in the future. You may not copy, download, use, redesign, reconfigure or retransmit anything from THE PLATFORM without the express prior written consent of Happy Pet Net and, if applicable, of the holder of the rights in the User Content.
The service marks and trade marks of Happy Pet Net, including, but not limited to, the Happy Pet Net logos, are service marks owned by „Всичко за здравето“ ЕООД. All other trade marks, service marks, logos and/or trade names that appear through THE PLATFORM are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.
In addition, you may choose, or we may invite you, to submit comments, ideas or feedback about the operation of THE PLATFORM and the quality of the services provided by the professionals, including, but not limited to, how our services or our products could be improved (“Feedback”). By providing any Feedback, you agree that what you share is free of charge, unsolicited and without restriction and will not impose on Happy Pet Net any fiduciary or other obligation, and that we are free to use the Feedback without further remuneration to you and/or to disclose the Feedback on a non-confidential basis or otherwise to any person. You further declare that, by accepting the information you submit, Happy Pet Net does not waive the right to use similar Feedback that was previously known to Happy Pet Net, developed by its employees or obtained from sources other than you. You declare that all email correspondence and other correspondence that you have submitted to us becomes our sole and exclusive property.
In the event that your participation on THE PLATFORM is terminated, all materials and content of your account, including, but not limited to, software, images, text, graphics, illustrations, logos, patents, trade marks, service marks, reports generated through THE PLATFORM, and copyrights (“Happy Pet Net Content”), and all Intellectual Property Rights (as defined below) in connection with them, are the exclusive property of Happy Pet Net and „Всичко за здравето“ ЕООД or, as the case may be, its licensors. For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyrights, rights in the topography of integrated circuits, moral rights, rights of publicity, trade mark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights that may exist at this time or arise in the future, and all applications for them and registrations, renewals and extensions of the same, under the laws of any state, region, territory or other jurisdiction.
18.2. Copyright complaints and copyright contact person
Happy Pet Net respects the intellectual property of others and expects the same of its users. If you believe in good faith that materials provided on or in connection with THE PLATFORM infringe your copyright or another intellectual property right, please send the following information to Happy Pet Net's copyright lawyer at the email address: dimitrov@legapractica.com, including details of:
- A description of the copyright-protected work that you claim has been infringed, including the URL (internet address) or other specific location on THE PLATFORM where the material you claim to be infringing is located. Include sufficient information to enable Happy Pet Net to find the material, and explain why you believe an infringement has occurred;
- A description of the place where the original or an authorised copy of the copyright-protected work exists – for example, the URL (internet address) where it is published, or the name of the book in which it is published;
- Your address, telephone number and email address;
- A statement by you that you believe in good faith that the disputed use is not authorised by the copyright holder, their agent or the law;
- A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorised to act on behalf of the copyright owner;
- An electronic or physical signature of the copyright owner or of the person authorised to act on behalf of the copyright owner.
19. WHAT THE PLATFORM IS NOT RESPONSIBLE FOR.
HAPPY PET NET gives no warranties or representations as to the accuracy and completeness of User Content that is provided by users to THE PLATFORM, or the content of sites not connected with THE PLATFORM; it accepts no liability, in contract, under warranties or in tort, for any (i) errors or inaccuracies in the content, including your requests and the information you enter, your failure to attend a booked appointment, wrongful harm of any nature caused to/by you, to/by your pet or to/by a professional chosen by you (ii) personal injury, pecuniary and/or non-pecuniary damage of any nature arising from your access to and use of the platform, (iii) any access to or use of our secure servers and/or any and all personal information and/or financial information stored there; and (iv) events beyond our reasonable control.
Under no circumstances may HAPPY PET NET and related parties or their corporate partners be liable for any direct, indirect, incidental, actual, consequential, and related parties or their corporate partners be liable for any direct, indirect, incidental, actual, consequential, economic, special or punitive damages (including, but not limited to, lost profits, loss of data, loss of goodwill, interruption of services, damage to computers, system failure, failure to store any information or other content maintained or transmitted by HAPPY PET NET, or the cost of substitute products or services) arising in connection with your use of, or inability to use, the services.
HAPPY PET NET IS NOT LIABLE FOR THE LAWFULNESS AND QUALITY OF THE SERVICES PROVIDED THROUGH THE PLATFORM BY PET CARE PROFESSIONALS, NOR FOR THE QUALITY OF THE SERVICES PROVIDED UNDER ADDITIONAL CONTRACTS BY PROVIDERS OF PAYMENT, CLOUD, MARKETING AND OTHER SIMILAR SERVICES
20. NOTICES AND CONSENT TO RECEIVE NOTICES ELECTRONICALLY
You agree to receive any agreements, notices, disclosures and other communications (together referred to as “Notices”) relating to the operation of THE PLATFORM, to which this Agreement refers, electronically, including, but not limited to, by email or by the publication of Notices on this Site.
21. COMPLAINTS. DISPUTE RESOLUTION
This section establishes the rules for the handling of your complaint about services used through THE PLATFORM.
On any matter which you consider to constitute non-performance of a service requested and paid for by you, whoever provided it, you may submit a complaint in free text with a description of the case to the email address contact@happypetnet.com.
Your complaint will be forwarded to the person who provided the service, who must give an opinion on it within 7 working days.
After the period under the preceding point has expired and if, in your view, there is no resolution of the matter raised, you, THE PLATFORM or any of the service providers on THE PLATFORM may initiate mediation proceedings within the meaning of the Bulgarian Mediation Act. Mediation proceedings are initiated by means of a completed mediation application in written or electronic form at https://legamediation.bg/application/. Then follow the instructions for action on the page of „Лега Медиация“ ДЗЗД. You are free to choose and state in the mediation form a mediator from among the persons entered in the Public Register of Mediators at the Ministry of Justice – https://mediation.mjs.bg/Register/Mediators . If, within the period agreed between you and the opposing party (no more than 6 months), a written settlement agreement is not reached and signed, you may submit your claim to the Commission for Consumer Protection – https://kzp.bg/elektronna-forma-za-podavane-na-zhalba-signal/ – by following the instructions for submitting and administering the complaint.
22. CONTACTING US
If you have any questions about these Terms of Service or about THE PLATFORM, please contact us by email at contact@happypetnet.com.
As an alternative communication channel, if you have questions about these Terms of Service, you can contact our lawyers at „Димитров и съдружници“ on tel. +35928777778 or at dimitrov@legapractica.com.