FAQ

Parents can cancel bookings for free within free cancellation period set by each pet care professional. The fee cancellation period is specified on the confirmation receipt.

Professionals are people like us all. They may face situations prevents them to fulfil their work-schedule, sometimes with a short notice. You will get an email notification as early as possible to reschedule at your convenience. We will refund you in full the amount paid. You will have to pay the fee for the next appointment. We are working to enable automatic transfer of amount paid to the new booking. It will be announced as soon as implemented.

The vet specifies all services provided in the Health report/Consultation advice, which you get after medical service is provided. If the services you’ve received are of a higher amount than the booked one you have to pay the difference to the clinic. If those are of a lesser amount you will get a refund for the difference.

Platform usage is for free if within the free storage limits. You pay the service to be provided by the professional. If your free storage space is not enough to store all your records you may expand subject to a monthly fee.

The free storage limit is set to XXX per parent.

The quality of service is of a paramount importance to us. We encourage you to share your experience positive or negative on contact@happypetnet.com. We will discuss your observations with the professional and come back to you within a 7-workday period at the latest.

On-line consultation is indented for you to ask questions, get information, and discuss specific matters that are of interest to you as a parent. In many cases medication prescription is provided only after a medical check-up in the clinic. Your online consultation can be closed with a recommendation for appointment in the vet clinic. Kindly have in mind that online consultation fee would be still due.

We aim at providing pet care services of the highest level. We are getting all diplomas and qualification certificates on records from the professionals. Only after verification with respective professional organizations and educational institutions we enable booking for the professional. Honest peer reviews are essential, which is why we encourage our customers to provide feedback for services used. All reviews on our platform are from verified users only.

Да, регистрацията в Happy Pet Net е задължителна. След регистрацията ще получите имейл за верификация. След това ще можете да създадете профил на вас и вашия домашен любимц. Когато запазите консултация ветеринарният лекар получава достъп до до профила на любимеца, за да знае кого ще консултира.

Избирате своя професионалист, избирате услуга и домашен любимец. Заплащате стойността с банкова карта, Apple Pay или Google Pay. След което получавате SMS и имейл за запазената услуга. В случай на незабавна онлайн консултация след избиране на видео/ глас/ чат ви включваме в срещата. Получавате и SMS с линк, през който също може да влезете в срещата.

Отворете отново линка от получения SMS и изчакайте няколко секунди. Ще влезете в онлайн консултацията без да плащате отново.

В този случай е необходимо да запазите още една консултация, за да довършите разговора си с ветеринарния лекар.

В този случай е необходимо да запазите още една консултация, за да довършите разговора си с ветеринарния лекар.

Въведете кода в полето ,,Имате ли код на ваучер?“ на екран за плащане.

You can reset using Forgot my password link on the log-in screen.

We will store the records generated through the platform for up to 12 months for free. Should you want to keep them longer you will have to subscribe and pay for this service a min of 15 days before the expiration date of the first record you want to store.

The free storage limit for each pet is set to …………. Storage limit increase shall be subject to a subscription fee.

You can update any information for your pet from its profile anytime. You can also close a pet profile should you need to do so. In the latter case we would encourage you to download and keep the documents generated through the account in a personal storage.

Yes, you can transfer to another registered parent, where the adopting parent has to be registered as well.Please contact us at customersupport@happypetnet.com to assist you.

This process is automated. If for any reason you have not received the report please contact us on customercare@happypetnet.com to assist.

The platform works with any type of mobile phone with operating system IOS and Android

Не, към един профил на родител могат да се създадат неограничен брой профили на домашни любимци.